Contact Info
Scientific Systems and Software International 5521 Research Park Drive, Suite 290 Baltimore, MD 21228
+00 410-715-5700


Infrastructure and Customer Support Services

At SSSI, we offer comprehensive IT infrastructure and customer support services designed to optimize your organization’s operations and enhance customer satisfaction. Leveraging industry best practices and cutting-edge technologies, we deliver tailored solutions that align with your organizational goals and objectives.

IT Infrastructure Support

SSSI provides expert IT infrastructure support following industry-standard frameworks such as the IT Infrastructure Library (ITILv3) for IT Service Management (ITSM) and International Organization for Standardization (ISO) methodologies. Our services encompass:

  • Network Design: Designing robust and scalable network architectures tailored to your organization’s needs.
  • Network Operations: Ensuring the smooth and efficient functioning of your network infrastructure.
  • Data Center Design: Designing resilient and efficient data center environments to support your critical operations.
  • Data Center Operations: Managing and maintaining data center facilities to ensure maximum uptime and reliability.
  • Security Operations: Implementing and managing comprehensive security measures to protect your infrastructure from cyber threats.
  • Help Desk Operations: Providing responsive and effective help desk support to address user issues and inquiries.
  • Training: Offering training programs to empower your staff with the knowledge and skills needed to utilize IT resources effectively.

Disaster Recovery and Continuity Planning

Our data center services extend to disaster recovery (DR) and continuity of operations planning (COOP), including:

  • Requirements Analysis: Assessing your organization’s needs and requirements for disaster recovery and continuity planning.
  • RTO and RPO Development: Defining recovery time objectives (RTO) and recovery point objectives (RPO) to guide DR and COOP strategies.
  • Failover/Failback Design and Testing: Designing and testing failover and failback procedures to ensure seamless recovery in the event of a disaster.
  • Documentation Development: Developing comprehensive DR and COOP documentation to guide response efforts.
  • Training: Providing training sessions to ensure all stakeholders are prepared to execute DR and COOP plans effectively.

Customer Support

At SSSI, we prioritize customer satisfaction by offering a range of support services tailored to meet your organization’s needs:

  • Help Desk Support: Providing tier 1, 2, and 3 help desk support using industry-leading IT service support management (ITSSM) tools such as BMC Remedy and ServiceNow.
  • Training and User Documentation: Developing engaging training materials and user documentation to empower your staff with the knowledge they need to succeed.
  • Technical Assistance (TA): Offering specialized technical assistance to address complex challenges and facilitate technology adoption within your organization.

SSSI: Your Partner in Service Excellence

With our proven experience and expertise in IT operations and maintenance (O&M) support, SSSI can help your organization improve service delivery and enhance customer satisfaction. From network administration to help desk support and technical assistance, we offer end-to-end solutions to meet your organization’s IT needs.

Contact us today to learn more about how SSSI can support your organization’s IT infrastructure and customer service requirements.